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 Biddulph Valley Surgery


Salary:  £31,365 - £37,890 PA pro rata (Equivalent to Band 6 Agenda for Change) Dependent on Experience


PCN Lead Practice:  Biddulph Valley Surgery


Hours:  21 hrs per week (working pattern flexible to meet the needs of the PCN)


Leek and Biddulph PCN comprises of 5 separate Member GP Practices 3 in Leek Moorlands and 2 in Staffordshire Moorlands – Leek Health Centre, Moorland Medical Centre, Park Medical Centre, Biddulphdoctors and Biddulph Valley Surgery.


This new exciting role will work closely with the PCN Clinical Director and Practice Managers across the network, and will be involved in the key strategic decision-making process of the PCN. 


This key individual will need to have good organisational and communication skills and be able to assist in the delivery of PCN objectives, as well as those set out I in the PCN DES.

The post-holder will be based at Biddulph Valley Surgery.


We welcome informal visits/conversations; to arrange please contact Heather Holford or Kathryn Baker on 0300 404 2987.


Closing date:  Friday 20 March 2020





JOB TITLE:    Primary Care Network Business Manager


SALARY:        £31,365 - £37,890 PA pro rata (Equivalent to Band 6 Agenda for Change)

            Dependent on Experience


LOCATION:   Main Base at Biddulph Valley Surgery

Required to work at Primary Care sites across the Leek and Biddulph area to meet the needs of the PCN


HOURS:         21 hrs per week (working pattern flexible to meet the needs of the PCN)




The Leek and Biddulph PCN comprises of 5 separate Member GP Practices working together to provide excellent patient care, to a population of just over 50,000. The business manager will assist the members of the PCN in their collaborative work, and provide a central source of administrative support. The post-holder will work closely with the Clinical Director and Practice Managers across the network, and will be involved in the key strategic decision-making processes of the PCN.




Clinical Directors, Practice Managers, practice staff, Service Managers, other health and social care providers ,the voluntary/independent sector and members of the public / patients using the service, North Staffs GP Federation and other Primary Care stakeholders.




Work with and support the PCN Clinical Director, PCN Board Members and Member Practice Managers. Support the Clinical Director with strategic planning and leadership of the PCN.

To assist in the delivery of PCN board objectives, as well as those set out in the PCN DES.





Help with the recruitment of the new ARRS funded roles and the best deployment of the roles within the PCN.


Help develop strategies to move the PCN along the Maturity Matrix over the coming years.


Will offer administration support when needed in terms of finance, and cash flow matters.


Development of PCN communication systems, particularly GPTeamNet.


Help co-ordinate PCN Board Meeting, including setting dates, drawing up agendas, and communicating decisions to the wider PCN.


Contribute to HR management of the new ARRS roles.


Act as a central information and administrative source for members of the network

Help to (along with the PCN Clinical Director and PCN Board) oversee the management and delivery of the three main specifications set out in the 20/21 PCN DES, (and future PCN DES’.)


When needed, be able to attend meetings on behalf of the PCN at locality level.


To be involved with implementing patient services in the Leek and Biddulph PCN. To liaise and work with CCG, GP Federation, or voluntary sector organisations when required to achieve this aim.


Work alongside, and communicate with the locality PPG on PCN related projects.


Promote a culture which encourages team work, sharing of best practice and continuous improvement


Help achieve objectives as measured in the PCN dashboard, with a view to obtaining maximum investment and impact funding.




Proven project management success with structured processes, leading on business cases and tender responses.


Problem-solving skills and ability to respond to sudden unexpected demands.


Experience of establishing and implementing systems for recording and monitoring operational performance.




  • To work alongside Practice Managers within the Network for the setting up of new financial systems
  • To monitor and check the accuracy of the any submissions for Enhanced Services, Contractual requirements on behalf of the Network and ensure that all claims are submitted on a monthly and quarterly basis
  • Ensure that the PCNs physical and financial resources are managed and maintained for maximum effectiveness through:


Ensuring financial risks are recognised and appropriate action taken;  Monitoring expenditure and identifying significant deviations from plan; Planning and monitoring income and cash flow to ensure that income is maximised and that funds are available as required; Ensuring all claims are submitted in good time and payment made and received; Ensuring the practice’s allocation of resources is fair and equitable;  Present financial plans, monitoring information and reports to the PCN as required.




  • Manage PCN Practices organisation development and develop all 5 practices strategically
  • Ensure the PCN has a Business Continuity policy that is updated and in which everyone is kept fully aware
  • Work with the PCN Director and board for strategic and operational planning processes to support the PCNs objectives
  • Support the PCN Director and board with the writing business and development plans as required




  • Ensure the PCN’s compliance with the GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance
  • To oversee the administration of the PCN
  • To ensure the integrity of the system working with the CCG to implement their guidance




  • Organise PCN events e.g. Educational Events 




  • To work as a flexible member of the PCN providing support to other team members when necessary
  • To take an active role in the development and embedding of the PCNs culture, values and reputation as providers of high quality services
  • Encourage supporting staff to collaborate through sharing information and intelligence across different activities
  • The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:


Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation;


Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues;


Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feeling priorities and rights.


Personal/Professional Development:


The post-holder will participate in any training programme implemented by the PCN as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skill and activities to others who are undertaking similar work
  • Training may need to be undertaken outside of normal practice hours, and off site.


Quality and Governance:


The post-holder will strive to maintain quality within the PCN, and will;

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision.
  • Work effectively with individuals in other agencies
  • Effectively manage own time, workload and resources


Ensure that the PCN board and Clinical director adhere to the governance structure as set out in the network agreement.





The PCN Business Manager will ensure effective communication is maintained within the Network.  


 Person specification


Post:  Business Development Manager

Leek and Biddulph Primary Care Network










Have an Strategic understanding and experience of working in the NHS with extensive knowledge and understanding of the roles of NHS organisation and of the primary care sector






Have experience of working in general practice







Proven project management success with structured processes






Have an understanding of the national policy direction for primary, community and secondary care as evidenced in the Five Year Forward Review together with good practical and conceptual knowledge of healthcare improvement methods and practices






Experience of developing primary care provision at scale, for example working with a federation or collaboration of general practice






Have knowledge of the regulatory and contractual frameworks for primary care contracts such as LIS, DES, QOF, Quality Contract






Have experience of developing working relationships with local and national stakeholders, demonstrating effective influencing and negotiating skills, training and facilitation skills







Be able to speak confidently on a range of commissioning and primary care subjects, with the ability to provide definitive advice on national primary care regulation, policy and development


Be proficient in the use of Microsoft Office products with advanced level skills in the use of excel for analysis and costing purposes as required for this operational role
















Have good understanding of the other primary care providers and stakeholders, such as the LMC






Be able to identify clear priorities for action while managing multiple stakeholder expectations






Be highly effective communicator and be self-motivated, with the ability to work on own initiative






Be politically sensitive with highly developed diplomatic skills and be able to identify issues which may cause political sensitivity at an early stage and escalate or manage appropriately






Be a good team player






Be able to deal with complex problem solving situations and to think their way around the problem with the minimum of supervision to ensure implementation on the ground is not affected






Be computer literate, able to operate commonly used IT packages and manage their own IT system with support from the IT provider








Be aware of an understand data protection implications and manage information appropriately at all times








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