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 Biddulph Valley Surgery

Stoke on Trent and North Staffordshire Sexual Health Team ( posted on Jun 15, 2020 )

Coronavirus Update ( posted on Mar 16, 2020 )

For the latest Covid-19 advice please visit www.nhs.uk/coronavirus.


If you have a new persistent cough or a high temperature, please stay at home for 7 days.  DO NOT COME IN TO SURGERY.


If symptoms are serious, or get worse, visit the NHS111 online service.





Due to the current situation with regard to coronavirus (COVID-19) we are changing our appointment system as a short term precautionary measure only.


As of now all appointments offered will be a telephone triage with our clinicians.  If the clinician feels you need to be seen this will be arranged for you.


These changes have been put in place for the welfare of our most vulnerable patients and staff, so that we can continue to provide you with the best care available in these difficult circumstances.


As always, we thank you for your understanding and kindness.


Biddulph Valley Surgery


Privacy Notice ( posted on May 29, 2018 )

Please see our new 'PRIVACY NOTICE' page.

Can a Doctor's Sick Note be backdated? ( posted on Feb 5, 2018 )

The Doctor can only backdate a sicknote for a SSP claim if they saw you in the backdated period. No sicknote can be backdated for any period you were not seen by the GP.  The GP can generate a supporting letter for you, but there will be a charge.


If you have been an in-patient at the hospital, then you will need to contact them so that they can issue you with a sicknote.


Information from - https://www.gov.uk/statutory-sick-pay/how-to-claim.

Holiday Cancellation Forms ( posted on Sep 25, 2017 )

Please note the following must be in place before handing in your holiday cancellation form for the GP to complete:

  • Written Consent
  • Dates of insurance taken out
  • Holiday booking date
  • Date of travel
  • A contact number if we have any queries

Information Regarding HGV Medical Appointments ( posted on Sep 25, 2017 )

Before you book your HGV medical with the GP, please ensure you have had an eye test in the last 2 weeks.  If not, you will need to arrange this with your optician first.

Fitness for Dangerous or Extended Sporting Activities ( posted on Jun 15, 2017 )

We cannot advise on fitness to partake in extended or dangerous sporting activities such as parachute jumps, mountain climbing etc., as this is outside our field of expertise and not part of the NHS Service.


Please ask your instructor or trainer about any concerns you have regarding your safety of these activities.


If you believe it will assist you we can provide you with a printout of your medical record.

Fitness for Diving ( posted on Jun 15, 2017 )

Diving medicals are a highly specialised area of medicine and none of the doctors in the surgery have the expertise in this field.


Your diving instructor can advise how you can find a suitably qualified doctor to access your fitness to dive.


If you believe it will assist you we can provide you with a printout of your medical record.

What to expect when you are referred by your GP to see a Specialist (or Therapist) ( posted on Feb 23, 2017 )

Test and Investigations

All tests and investigations required by the specialist must be ordered by them and the appointment sent to you.


If the specialist requires blood tests they should give you a request form which you can take to whoever normally provides blood tests in your area.  This varies and may be your surgery, hospital or community clinic.


The specialist is responsible for acting upon the results of any test they request and for informing you of the results.


If you haven’t heard from the specialist about a test results please ring their secretary at the hospital.  Unfortunately your surgery may not know the result and will not know the specialist intended to do with the information.



If the specialist prescribes a new medication or changes one that you are on please ask them to provide you with the first prescription.  This may be on a white prescription that can be used in the hospital pharmacy or on a green one that you can take to your normal pharmacy.


Upon notification from the specialist your surgery may automatically add the medication change to your repeat list on the computer.  You will then be able to order re-supply without an appointment.  You may need to telephone your surgery to confirm they this or use on-line services f you have registered for them.


If you are uncertain what changes the specialist is making please ask them to explain it toyou at the appointment.  It saves you having to see your GP to discuss something they may only know from a short letter of explanation.


Sick or Fit Note (Med3)

If you need to be certified as unfit for work as a result of the treatment provided by your specialist (or therapist) they should issue a sick note when you are discharged from hospital or seen in the clinic.  Please ask for one if you need to.


Follow up Appointments

If you need to be seen again the hospital will provide you with another appointment.  Please ask the specialists ‘secretary if it does not arrive in a timely way.


In summary the specialist are responsible for:

  • Looking after all your tests
  • Providing prescriptions when needed
  • Issuing a sick note if required
  • Providing you with a follow up appointment if necessary


All information is from North Staffordshire Local Medical Commitee - Feb 2017


Home Visit Requests ( posted on Dec 7, 2016 )

Please remember that home visits are for patients that are housebound and are unable to come in to surgery.


Thank you.

Dove Service ( posted on Dec 5, 2016 )

 Grieving may begin soon after someone dies; some people grieve for relatively short period of time; whilst others find that they need a longer period of adjustment.


To arrange counselling or training you can phone 01782 683155.

Brighter Futures - Staffordshire Mental Health Helpline ( posted on Dec 5, 2016 )





Ring 0808 800 2234 for FREE and CONFIDENTIAL advice


Text: 07860 022 821

Email: staffordshire.helpline@brighter-futures.org.uk

Online: www.brighter-futures.org.uk



Are you a carer? ( posted on Dec 5, 2016 )

A carer is anyone who cares, unpaid, for a friend or a family member who, due to illness, disability, mental health problems or addiction, cannot cope without their support.


Carers come from all walks of life and can be any age.  Most don't choose to become carers, it just happens.


Get in Touch


Telephone: 0330 123 1937

Email:  info@thecarershub.co.uk

Website: thecarershub.co.uk

Hearing Aid Service ( posted on Aug 19, 2016 )

If you are a Endon/Regional Hearing patient and you want some information regarding batteries, tubes etc.  and you have not yet received a letter from the CCG with information regarding this.  We have been informed to advise you that the CCG are in the process of contacting all patients and will ensure that you continue to receive care that is currently provided by Regional Hearing.


Thank you.

Medical Receptionist Questions ( posted on Jun 17, 2016 )

Our Medical Receptionists are trained to direct patients to the most appropriate Clinician.


This if for the benefit of our patients, so that you receive the most appropriate service and treatment possible at Biddulph Valley Surgery.


Our Medical Receptionists will only ask for a very brief description and are not asking you this to embarrass or diagnose you.


All members of the Practice Team follow the confidentiality policy.


You will not be asked to give personal information at the front desk due to other members of the public being around, we do have a confidential area if needed.  However the back office where calls are taken is not accessible for unauthorised people.


We find that this works very well for our patients.

Useful Website ( posted on Mar 22, 2016 )

Have a look at the website link below. 


There is lots of advice and support on there.  You can refer yourself into the hub and speak to an advisor.  There are exercise classes local to you to find, services to support smoking cessation, even recipes and weight loss plans.




Next of Kin / Carer ( posted on Dec 16, 2015 )

It helps us to have next of kin or carer recorded in patients records.


Please let us know of this so as we can update your medical records. 


Also if you have previously recorded this and it has changed, please let us know.


Prostate Cancer Support Federation ( posted on Sep 10, 2015 )

Additional Telephone Number ( posted on Sep 2, 2015 )

With immediate effect Biddulph Valley Surgery will have an additional telephone number for patients to use.Â

This number is 01782 831114.


This does not increase the volume of calls that we can take, but will alleviate the problem experienced in the past when patients have been unable to contact the surgery on the usual number.

Please note 0300 404 2987 is still available to use as normal.

Staffordshire County Council - LET US HELP ( posted on Aug 5, 2015 )

For advice and guidance on healthy eating, achieving your healthy weight, getting advice, stopping smoking and reducing alcohol intake.


Call: 0300 111 8006.


(Information from Staffordshire county council poster)

Non-Repeat Prescription Items ( posted on Jul 6, 2015 )

Please note we cannot accept non-repeat prescription items, unless the correct form has been completed.


The forms are kept on the main reception desk.

Name GP - What you need to do........... ( posted on Jun 12, 2015 )

All patients now have a named GP.  You can still see any GP or Clinician within the practice.



What do I need to do?

Please ask at reception or telephone the surgery, and we can inform you of your named GP.



Staffordshire Mental Health Helpline ( posted on Jun 5, 2015 )

The Staffordshire Mental Health Helpline offers support to people who have concerns about their mental health or that of someone they know.  The helpline does not advise people what to do, but can offer guidance about where to find other support services local to where they are calling from.


The service is essentially a listening service where people can talk through their concerns safely and confidentially. 


The helpline is open: 7pm - 2am weekdays and from 2pm-2am at weekends.


This information was taken from a letter received from Brighter Futures

EPS ( posted on May 28, 2015 )

Please ask your pharmacy about EPS


How it works:

You order your medication as usual (consider on-line).

We will take the usual 2 full working days to issue your prescription.

However, instead of collecting it from us, it will be electronically sent to your pharmacy.

Bogus Calls ( posted on Jan 23, 2015 )

We have had reports from patients receiving phone calls from companies saying they are from a Health Centre, asking for medical details and trying to sell a product.


Please be aware Biddulph Valley Surgery would never try to sell you a product over the phone, or ask for your card details.


Please don’t worry about a phone call, if you are unsure who it was that rang - you can ring the surgery who can advise you.


Non NHS Forms ( posted on Nov 17, 2014 )

Please note that it takes up to 3 weeks for Non NHS forms to be completed and ready for collection. 


You can request a member of reception to phone you once your form is complete and ready to be collected.


There is a charge for any Non NHS forms - details of charges are available in the patient waiting area, or we can advise of this over the telephone.



Wednesday Phlebotomy Service ( posted on Nov 17, 2014 )

We have a new service for blood tests in Biddulph (Ground floor – Biddulph Primary Care Centre) on a Wednesday 9am-12pm and 1pm-4pm, please telephone 01782 674242 to make an appointment.


Please note that this service is by appointment only and is NOT a Walk-in service.


For children under 14 years old please telephone 01782 675183 to make an appointment with the children's clinic at UHNS.


We regret that funding for blood tests at the surgery was unfortunately withdrawn in April 2014. If it is very difficult for you to use one of the above services please speak to the receptionist. We will try and arrange an appointment at the surgery for your blood test but please be aware you may have to wait a few weeks for an appointment.


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