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Biddulph Valley Surgery

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Computer Difficulties ( posted on Sep 9, 2019 )

Biddulph Valley Surgery is currently experiencing computer difficulties and at this time we cannot access the system, please be aware that it may take us longer to deal with your requests and if possible please can you contact the surgery later this morning. This is a national problem that IT is dealing with as a priority. We thank you for your patience.

Nation Wide Technical Problems ( posted on Sep 2, 2019 )

Please be aware that Biddulph Valley Surgery is currently experiencing technical difficulties and access to the computer system may be limited. This is a national problem within the NHS and IT are working to fix the issue as quickly as possible. We thank you for your patience. - Biddulph Valley Surgery

Privacy Notice ( posted on May 29, 2018 )

Please see our new 'PRIVACY NOTICE' page.

Reception Telephones ( posted on Feb 9, 2018 )

We have had concerns from patients recently that the Medical Receptionist is not answering patient calls from the front desk area.


Please note that the telephone on the front desk does not receive incoming calls from patients.


All patient calls are managed in the back office, due to patient confidentiality.


Can a Doctor's Sick Note be backdated? ( posted on Feb 5, 2018 )

The Doctor can only backdate a sicknote for a SSP claim if they saw you in the backdated period. No sicknote can be backdated for any period you were not seen by the GP.  The GP can generate a supporting letter for you, but there will be a charge.


If you have been an in-patient at the hospital, then you will need to contact them so that they can issue you with a sicknote.


Information from - https://www.gov.uk/statutory-sick-pay/how-to-claim.

Holiday Cancellation Forms ( posted on Sep 25, 2017 )

Please note the following must be in place before handing in your holiday cancellation form for the GP to complete:

  • Written Consent
  • Dates of insurance taken out
  • Holiday booking date
  • Date of travel
  • A contact number if we have any queries

Information Regarding HGV Medical Appointments ( posted on Sep 25, 2017 )

Before you book your HGV medical with the GP, please ensure you have had an eye test in the last 2 weeks.  If not, you will need to arrange this with your optician first.

Fitness for Dangerous or Extended Sporting Activities ( posted on Jun 15, 2017 )

We cannot advise on fitness to partake in extended or dangerous sporting activities such as parachute jumps, mountain climbing etc., as this is outside our field of expertise and not part of the NHS Service.


Please ask your instructor or trainer about any concerns you have regarding your safety of these activities.


If you believe it will assist you we can provide you with a printout of your medical record.

Fitness for Diving ( posted on Jun 15, 2017 )

Diving medicals are a highly specialised area of medicine and none of the doctors in the surgery have the expertise in this field.


Your diving instructor can advise how you can find a suitably qualified doctor to access your fitness to dive.


If you believe it will assist you we can provide you with a printout of your medical record.

GP Online Service ( posted on Mar 3, 2017 )


Save time – do it online!

GP online services gives patients the option to book appointments, request repeat prescriptions and view their GP records, using their computer, tablet or smartphone rather than having to phone or visit their practice.

Online services complement the existing ways patients can access appointments, prescriptions and their records. Our practices already have the facility to offer online access to records and transactional services for our patients.

If you are not already registered for GP online services please let a member of the practice team know you would like to use this service.


Appointments page

Did you know you can book your appointment online?

Using online services makes it more convenient for people at our practice, as there’s no need to make a phone call or visit us. Computer, smartphone or tablet users can make or cancel an appointment at a time that suits them, even when the practice is closed.

If you are not already registered for GP online services please let a member of the practice team know you would like to use this service.


Prescriptions page

Did you know you can request your repeat prescription online?

The easiest, safest and quickest way to order your repeat prescription is online. There is no need to make a phone call or visit us; instead computer, smartphone or tablet users can request repeat prescriptions anywhere – 24 hours a day, seven days a week. You can also check what medication you should be taking and when.

If you are not already registered for GP online services please let a member of the practice team know you would like to use this service.


Test results page

Did you know you can request view your test results online?

Using online services is the easiest and quickest way to view your test results, as there’s no need to make a phone call or visit us. Computer, smartphone or tablet users can view their test results anywhere – 24 hours a day, seven days a week.

If you are not already registered for GP online services please let a member of the practice team know you would like to use this service


Information from NHS England.

What to expect when you are referred by your GP to see a Specialist (or Therapist) ( posted on Feb 23, 2017 )

Test and Investigations

All tests and investigations required by the specialist must be ordered by them and the appointment sent to you.


If the specialist requires blood tests they should give you a request form which you can take to whoever normally provides blood tests in your area.  This varies and may be your surgery, hospital or community clinic.


The specialist is responsible for acting upon the results of any test they request and for informing you of the results.


If you haven’t heard from the specialist about a test results please ring their secretary at the hospital.  Unfortunately your surgery may not know the result and will not know the specialist intended to do with the information.



If the specialist prescribes a new medication or changes one that you are on please ask them to provide you with the first prescription.  This may be on a white prescription that can be used in the hospital pharmacy or on a green one that you can take to your normal pharmacy.


Upon notification from the specialist your surgery may automatically add the medication change to your repeat list on the computer.  You will then be able to order re-supply without an appointment.  You may need to telephone your surgery to confirm they this or use on-line services f you have registered for them.


If you are uncertain what changes the specialist is making please ask them to explain it toyou at the appointment.  It saves you having to see your GP to discuss something they may only know from a short letter of explanation.


Sick or Fit Note (Med3)

If you need to be certified as unfit for work as a result of the treatment provided by your specialist (or therapist) they should issue a sick note when you are discharged from hospital or seen in the clinic.  Please ask for one if you need to.


Follow up Appointments

If you need to be seen again the hospital will provide you with another appointment.  Please ask the specialists ‘secretary if it does not arrive in a timely way.


In summary the specialist are responsible for:

  • Looking after all your tests
  • Providing prescriptions when needed
  • Issuing a sick note if required
  • Providing you with a follow up appointment if necessary


All information is from North Staffordshire Local Medical Commitee - Feb 2017


Number of DNA's (Did Not Attend) ( posted on Feb 3, 2017 )

Please look at our 'Monthly DNA Figures' section on our website.


We have decided to publish the number of DNA's we have every month.


This will be logged on our Facebook page as well.

Home Visit Requests ( posted on Dec 7, 2016 )

Please remember that home visits are for patients that are housebound and are unable to come in to surgery.


Thank you.

Dove Service ( posted on Dec 5, 2016 )

 Grieving may begin soon after someone dies; some people grieve for relatively short period of time; whilst others find that they need a longer period of adjustment.


To arrange counselling or training you can phone 01782 683155.

Brighter Futures - Staffordshire Mental Health Helpline ( posted on Dec 5, 2016 )





Ring 0808 800 2234 for FREE and CONFIDENTIAL advice


Text: 07860 022 821

Email: staffordshire.helpline@brighter-futures.org.uk

Online: www.brighter-futures.org.uk



Are you a carer? ( posted on Dec 5, 2016 )

A carer is anyone who cares, unpaid, for a friend or a family member who, due to illness, disability, mental health problems or addiction, cannot cope without their support.


Carers come from all walks of life and can be any age.  Most don't choose to become carers, it just happens.


Get in Touch


Telephone: 0330 123 1937

Email:  info@thecarershub.co.uk

Website: thecarershub.co.uk

Appointments ( posted on Aug 26, 2016 )

 The surgery has seen an increase in patient demand.  Unfortunately, due to current staffing levels we are struggling to meet this demand.

We know that you are waiting longer for appointments, and we understand how frustrating this is for our patients.

All our Medical Receptionists have been trained to direct patients to the most appropriate clinician ‘Right Person, Right Place, Right Time.

Did you know that your local pharmacist may be able to give you the help you need, so you won't have to spend time waiting for an appointment.  Pharmacists are highly trained health professionals, who are experts in medicines.  They can offer advice about minor illness, coughs, colds, sore throats, aches and pains, upset stomachs, medication queries, as well as contraceptive and healthy lifestyle advice.


Thank you for your continued support.

Hearing Aid Service ( posted on Aug 19, 2016 )

If you are a Endon/Regional Hearing patient and you want some information regarding batteries, tubes etc.  and you have not yet received a letter from the CCG with information regarding this.  We have been informed to advise you that the CCG are in the process of contacting all patients and will ensure that you continue to receive care that is currently provided by Regional Hearing.


Thank you.

Medical Receptionist Questions ( posted on Jun 17, 2016 )

Our Medical Receptionists are trained to direct patients to the most appropriate Clinician.


This if for the benefit of our patients, so that you receive the most appropriate service and treatment possible at Biddulph Valley Surgery.


Our Medical Receptionists will only ask for a very brief description and are not asking you this to embarrass or diagnose you.


All members of the Practice Team follow the confidentiality policy.


You will not be asked to give personal information at the front desk due to other members of the public being around, we do have a confidential area if needed.  However the back office where calls are taken is not accessible for unauthorised people.


We find that this works very well for our patients.

Useful Website ( posted on Mar 22, 2016 )

Have a look at the website link below. 


There is lots of advice and support on there.  You can refer yourself into the hub and speak to an advisor.  There are exercise classes local to you to find, services to support smoking cessation, even recipes and weight loss plans.




NHS Choices Website ( posted on Mar 4, 2016 )

Please note that we will give feedback to any comments made on NHS Choices for Biddulph Valley Surgery.


This is not something we have previously done, but feel it would be useful for our patients.





Next of Kin / Carer ( posted on Dec 16, 2015 )

It helps us to have next of kin or carer recorded in patients records.


Please let us know of this so as we can update your medical records. 


Also if you have previously recorded this and it has changed, please let us know.


Nurse Practitioner ( posted on Oct 9, 2015 )

Did you know we have Nurse Practitioners that can diagnose and prescribe?  


It is easy to get the Nurse Practitioner and Practice Nurse confused - however the two are vey different.


The Nurse Practitioner will see patients the same as a GP does.



You can book the Nurse Practitioner online.

Prostate Cancer Support Federation ( posted on Sep 10, 2015 )

Additional Telephone Number ( posted on Sep 2, 2015 )

With immediate effect Biddulph Valley Surgery will have an additional telephone number for patients to use.Â

This number is 01782 831114.


This does not increase the volume of calls that we can take, but will alleviate the problem experienced in the past when patients have been unable to contact the surgery on the usual number.

Please note 0300 404 2987 is still available to use as normal.

Staffordshire County Council - LET US HELP ( posted on Aug 5, 2015 )

For advice and guidance on healthy eating, achieving your healthy weight, getting advice, stopping smoking and reducing alcohol intake.


Call: 0300 111 8006.


(Information from Staffordshire county council poster)

Non-Repeat Prescription Items ( posted on Jul 6, 2015 )

Please note we cannot accept non-repeat prescription items, unless the correct form has been completed.


The forms are kept on the main reception desk.

Private Prescription Charges ( posted on Jun 12, 2015 )

There is a charge of £15 for private prescriptions. 

Name GP - What you need to do........... ( posted on Jun 12, 2015 )

All patients now have a named GP.  You can still see any GP or Clinician within the practice.



What do I need to do?

Please ask at reception or telephone the surgery, and we can inform you of your named GP.



Staffordshire Mental Health Helpline ( posted on Jun 5, 2015 )

The Staffordshire Mental Health Helpline offers support to people who have concerns about their mental health or that of someone they know.  The helpline does not advise people what to do, but can offer guidance about where to find other support services local to where they are calling from.


The service is essentially a listening service where people can talk through their concerns safely and confidentially. 


The helpline is open: 7pm - 2am weekdays and from 2pm-2am at weekends.


This information was taken from a letter received from Brighter Futures

EPS ( posted on May 28, 2015 )

Please ask your pharmacy about EPS


How it works:

You order your medication as usual (consider on-line).

We will take the usual 2 full working days to issue your prescription.

However, instead of collecting it from us, it will be electronically sent to your pharmacy.

Cervical Smears ( posted on Apr 9, 2015 )

A cervical screening test (previously known as a smear test) is a method of detecting abnormal cells on the cervix. The cervix is the entrance to the womb from the vagina.

Detecting and removing abnormal cervical cells can prevent cervical cancer.

Cervical screening is not a test for cancer; it is a test to check the health of the cells of the cervix. Most women's test results show that everything is normal, but for around 1 in 20 women the test will show some abnormal changes in the cells of the cervix.

Most of these changes will not lead to cervical cancer and the cells may go back to normal on their own. However, in some cases, the abnormal cells need to be removed so that they cannot become cancerous.

About 3,000 cases of cervical cancer are diagnosed each year in the UK, which amounts to 2% of all cancers diagnosed in women.

It's possible for women of all ages to develop cervical cancer, although the condition mainly affects sexually active women between the ages of 30 and 45. The condition is very rare in women under 25.


The cervical screening programme

The aim of the NHS Cervical Screening Programme is to reduce the number of women who develop cervical cancer and the number of women who die from the condition. Since the screening programme was introduced in the 1980s, the number of cervical cancer cases has decreased by about 7% each year.

All women aged between 25 and 64 are invited for cervical screening. Women aged between 25 and 49 are invited for testing every three years, and women aged between 50 and 64 are invited every five years.

Being screened regularly means that any abnormal changes in the cells of the cervix can be identified at an early stage and, if necessary, treated to stop cancer developing.

It is estimated that early detection and treatment can prevent up to 75% of cervical cancers.


Information taken from NHS CHOICES

Fax Machine ( posted on Mar 27, 2015 )

Please do not use the fax machine for anything urgent.  For anthing urgent please phone the surgery.



ECG Requests from Secondary Care ( posted on Feb 16, 2015 )

We do not do ECGs requested by secondary care.  Secondary care are aware of this, they need to make the appointment themselves for you to have this done.


Please do not be offended when our Receptionist is unable to make the appointment for you.


Thank you.

Bogus Calls ( posted on Jan 23, 2015 )

We have had reports from patients receiving phone calls from companies saying they are from a Health Centre, asking for medical details and trying to sell a product.


Please be aware Biddulph Valley Surgery would never try to sell you a product over the phone, or ask for your card details.


Please don’t worry about a phone call, if you are unsure who it was that rang - you can ring the surgery who can advise you.


Patient Access ( posted on Nov 25, 2014 )

Did you know you can book appointments and issue repeat prescriptions on-line? Plus much more!  It is easy to do and can save you time.


How can I do this?


Bring a form of I.D. to the reception desk.  We will then print off the relevant forms and get you registered for this service.



Non NHS Forms ( posted on Nov 17, 2014 )

Please note that it takes up to 3 weeks for Non NHS forms to be completed and ready for collection. 


You can request a member of reception to phone you once your form is complete and ready to be collected.


There is a charge for any Non NHS forms - details of charges are available in the patient waiting area, or we can advise of this over the telephone.



Wednesday Phlebotomy Service ( posted on Nov 17, 2014 )

We have a new service for blood tests in Biddulph (Ground floor – Biddulph Primary Care Centre) on a Wednesday 9am-12pm and 1pm-4pm, please telephone 01782 674242 to make an appointment.


Please note that this service is by appointment only and is NOT a Walk-in service.


For children under 14 years old please telephone 01782 675183 to make an appointment with the children's clinic at UHNS.


We regret that funding for blood tests at the surgery was unfortunately withdrawn in April 2014. If it is very difficult for you to use one of the above services please speak to the receptionist. We will try and arrange an appointment at the surgery for your blood test but please be aware you may have to wait a few weeks for an appointment.


My Cancer Treatment ( posted on Sep 1, 2014 )

We have been informed by the National Programme Director at National Peer Review Programme, NHS England; of a new, interactive website designed to help patients make informed decisions about where to access cancer services.


The website is: mycancertreatment.nhs.uk.


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