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Biddulph Valley Surgery

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You have a right to expect a high standard of medical care from our practice and we will try at all times to provide the very best care possible within the resources available. In order to assist us in this, we require that you take full responsibility for ensuring that you do not abuse the service. For example, it is your responsibility to ensure that you keep medical appointments and follow the medical advice given.

 

Very occasionally a practice/patient relationship breaks down completely. In this situation the patient may choose to register with a different practice. The practice also has the right to remove that patient from their list. This would generally only follow a warning that had failed to remedy the situation and we would normally give the patient a specific reason for the removal.

 

Our Practice Staff are here to help. Our aim is to be as polite and helpful as possible to all our patients. If you consider that you have been treated unfairly or inappropriately please contact the Practice Manager, who will be happy to address your concerns.

 

However, shouting and swearing at practice staff will not be tolerated under any circumstances and patients who are abusive may be removed from the practice list.

 

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