It is helpful to know if you have a Carer (someone who takes on an unpaid caring role) or if you are a Carer for someone else. We have a page dedicated to Carers where you can also register with us as a carer so we can provide you with additional support.
This is for patients who are due an annual asthma review. You can use our online form to submit your review to us, or alternatively drop into the surgery and we can provide you with a paper form to complete.
If your symptoms are deteriorating or you have any concerns, please make an appointment to the respiratory nurse as well.
Care Navigation helps people to find the most appropriate source of help.
This means that our specially trained reception staff may ask questions about why appointments are required.
You are not obliged to answer the questions they ask, however by doing so we can make sure that those people who really need to see a GP can see them as soon as possible.
Virtually everyone who calls to make an appointment asks to see a GP, but very often help will be available more quickly from other highly skilled medical professionals such as nurses or pharmacists, or from other services, including the voluntary sector, they can support people with a wide range of social, emotional or practical needs.
Our trained reception staff will be able to offer you the most appropriate help using the range of information they have access to.
Please don't be offended if they ask what the problem is when you call to make an appointment.
The Medical Receptionist might suggest other professionals that could help you better such as:
- Acute Eye Pathway
- Pharmacist First - Common Ailment Services
- Pharmacy First - UTI & Impetigo
- Practice Nurse
- Nurse Practitioner
- Health Care Support Worker
- Family Services
- Support - VCS Hub: anxiety, depression, bereavement, isolation, home issues, debt problems etc
- Dental Care
- Haywood Walk-in Centre
- Healthy Mind Psychological Services
Why is Care Navigation helpful
- Giving patients the choice
- Increasing patient control
- Making sure the patient gets the appropriate service straight away
- Saving patients time
What Care Navigation is NOT
- Your Medical Receptionist does NOT make clinical decisions about your health
If the service you have been provided does not meet your needs, we would ask that you get back in touch.
- General management of medical conditions
- Health promotion advice
- Referral for other services, if appropriate
- Urgently required care for temporary residents
Clinical pharmacists work as part of the general practice team to improve value and outcomes by seeing patients in clinics, telephone consultations and handling all aspects of medication management. This includes providing extra help to manage long-term conditions and advice for those on multiple medicines. The role is pivotal to improving the quality of care and ensuring patient safety.
Having a clinical pharmacist in GP practices means GPs can focus their skills where they are most needed, for example on diagnosing and treating patients with more complex conditions.
Advanced Nurse Practitioner
An Advanced Nurse Practitioner is a registered nurse who has received additional university education to increase their ability to treat, diagnose, counsel and educate patients. The Advanced Nurse Practitioner can also provide the information you may need to better manage your health or condition.
Advanced Nurse Practitioners are trained to see patients of any age with new onset health problems. You will need to see a Doctor if you have complex health problems. The receptionist will be able to advise on suitability. The ANP is able to issue a prescription if necessary.
Same day appointments are available Monday to Friday morning and every afternoon with the exception of Thursday. You may be offered a same day appointment with our Advanced Nurse Practitioner as an alternative to seeing the GP.
Nursing Sisters and Health Care Support Workers
Our Nursing Sisters and Health Care Support Workers hold surgeries morning and evenings by appointment only. Between them they perform a wide range of services including:
At its most basic, a social prescription offers the kind of help that doesn’t come in a tube or a bottle. The idea behind social prescribing is to help you to have more control over your own health and find ways to improve how you feel in a way that suits you.
Fees apply to services not covered by the NHS, such as private sick notes, HGV licence examinations, holiday cancellation forms, medical reports, etc. Staff can provide details on request and arrange appointments for specific examinations. A list of current fees is displayed in the waiting room. Please note that it will take up to 3 weeks for forms to be completed and ready for collection. You can ask to be contacted once your form is ready for collection. You can pay for Non NHS Services by card or cash.
HGV Medical Appointment
Before you book your HGV medical with the GP, please ensure you have had an eye test in the last 2 weeks. If not, you will need to arrange this with your optician first.
Holiday Cancellation Form
Please note the following must be in place before handing in your holiday cancellation form for the GP to complete:
- Written Consent
- Dates of insurance taken out
- Holiday booking date
- Date of travel
- A contact number if we have any queries