Our team work exceptionally hard to provide a good service to our patients, and we are very proud of the team we have. Seeing continuous negative comments affects the team tremendously; and we have a duty of care not only to our patients, but also our team members.
We ask that any concerns are raised through the appropriate channels, and not via social media. We are always open to hearing your suggestions and we understand that this is needed to continually improve and provide the best service to our patients. We can only do this when your concerns are raised with us directly. Our practice website has more information on how to appropriately raise any concerns.
We have followed national guidelines throughout the Covid19 pandemic. While COVID restrictions have largely been lifted for the public, GP practices still need to take precautions such as the continued use of Personal Protection Equipment (PPE) and limiting the number of people inside the building.
Thank you for taking the time to read this message.
Biddulph Valley Surgery