Biddulph Primary Care Centre, Wharf Road, Biddulph, Staffordshire, ST8 6AG

Online: Contact Us Online
Telephone: 0300 404 2987 ( Out of hours: 111 )

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Urgent Problems & Out of Hours

Life Threatening Emergencies

In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.

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Accident & Emergency

Only visit your Accident and Emergency (A&E) department or call 999 for serious life threatening injuries.  The emergency services are always very busy.  Only attend A&E if you have a life threatening problem or a serious illness.

It is often obvious when someone is seriously ill. They may be unconscious, appear to have had a heart attack, have a broken bone or be bleeding heavily.

There is an accident and emergency department at the University Hospital of North Staffordshire in Stoke-on-Trent.  It is open 24 hours a day, 7 days a week.

There is also an accident and emergency department at Macclesfield General Hospital in Macclesfield.  It is also open 24 hours a day, 7 days a week.


If your condition is not life threatening it is usually better and quicker for you to choose another service such as Walk-In Centres and Minor Injuries Units.

Choose A&E for

  • Severe blood loss

  • Severe chest pain

  • Life threatening choking

  • Blacking out

  • Severe breathing difficulty

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Walk In Centres and Minor Injuries Unit

A walk in centre or minor injuries unit is the right place if you or a member of your family needs fast, convenient access to advice or treatment for a minor injury or illness. You do not need an appointment.

One in every four people who visit an Accident and Emergency (A&E) department  could have been treated much more quickly at one of the services below. Why not save yourself the wait by visiting them.

Haywood Walk in Centre, High Lane, Burslem,
Open 7am to 10pm weekdays, and 9am to 10pm weekends and bank holidays.
Telephone 01782 673500

Hanley Health and Wellbeing Centre, Stafford Street, Hanley,
Open 8am to 8pm everyday (including bank holidays)
Telephone 0300 123 6759

Minor Injuries Unit, Leek Moorlands Hospital, Ashbourne Road, Leek,
Open 8am to 8pm everyday (including bank holidays)
Telephone 01538 487103

Midway Medical and Walk-in Centre, The Midway, Newcastle-under-Lyme,
Open 8am to 8pm everyday (including bank holidays)
Telephone 01782 663757

Congleton War Memorial Hospital, Canal Road, Congleton,
Open Monday to Friday 10am to 6pm
Saturday to Sunday (including bank holidays): 8am to 8.30pm
Telephone 01260 294828

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Urgent Problems during Surgery Hours

Please telephone us on 0300 404 2987. Arrangements will be made for you to be seen by a Doctor as soon as possible.

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How to Get Help when the Surgery is Closed

A doctor is always available for emergencies including nights, weekends and Bank Holidays. When the surgery is closed, please telephone 111 where you will be directed to local services that will best meet your needs. Calls to NHS 111 are free from both landlines and mobiles.

When the surgery is closed on a Thursday afternoon from 1pm, please contact 111 who will direct you to the most appropriate local services.

Please use the above service in cases of genuine medical need only.

Staffordshire Doctors Urgent Care is a service commissioned by North Starffordshire Clinical Commissioning Group and will see our patients between 6pm and 8am on week nights and weekends from 6pm on Friday to 8am on Mondays and Bank Holidays. This is a comprehensive service provided by local General Practitioners.

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About NHS 111

What to do when my Medical Practice is closed:

  • If you need medical help fast but it’s not an emergency, call 111
  • If it’s a life-threatening emergency, call 999

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

  • Calls to 111 are FREE from landlines and mobiles
  • NHS 111 is available 24/7, every day of the year

When to call 111

  • You think you need to go to Accident and Emergency (A&E) or to another NHS urgent care service
  • The surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help

When to call 999

Call 999 for life-threatening emergencies such as:

  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

During normal practice opening hours, the practice remains your first point of contact for all routine requests.

More information about NHS 111 can be obtained from the NHS website

Please only visit the Accident and Emergency (A&E) department if it is an emergency.