Practice Charter

You will be treated with courtesy and respect by all Practice personnel.

An urgent appointment with a Doctor or Nurse Practitioner will be available on the same day.

A non urgent appointment can be pre booked or booked on the day.

Our standard is to see 80% of patients within 20 minutes of their appointment time. If you have waited longer than this please ask the Receptionist for an explanation.

We aim to answer the telephone within six rings.

You can pre book our Nurses or Health Care Support Workers within 4 weeks.

Requests for repeat prescriptions will be dealt with within 48 hours.

All comments and suggestions about the service are welcome. Please use the suggestion box provided in the waiting area or complete a Friends and Family Test.

If you have a complaint about our service please speak to any member of staff. Your complaint will be dealt with in a professional and efficient manner in line with NHS standards.

We wish to make Biddulph Valley Surgery as accessible as possible. If you have hearing, visual or physical difficulties please let the receptionist know so that we can enable you to fully use our services.